NEC Univerge SV8100 - Page 135

UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 103
Related Features
Door Box
Paging, External
Paging, Internal
Night Service
Operation
To call an ACD Agent from your ACD Supervisor's DSS Console:
1. Press DSS Console ACD Group key to select the agents group.
2. Press DSS console key for agent.
 If the call voice-announces, you can make it ring by dialing 1. Or, if the call rings, you can
make it voice-announce by dialing 1.
To Transfer a call to an ACD Agent from your Supervisor's DSS Console:
1. Place or answer call.
 If you are on an Intercom call, press the Hold key before going to the next step.
2. Press DSS Console ACD Group key to select the agents group.
3. Press DSS key for the ACD Agent that will receive transfer.
 You cannot Transfer to an agent that is in Off-Duty Mode or in Do Not Disturb.
ACD Agent Busy Lamp Field
When the DSS key flash rate is . . . The ACD Agent is . . .
OFF
Not installed and/or programmed
ON
Busy on a call
Double Wink On
(Agent Logged On rate)
Logged Onto ACD Group
Wink Off
(Agent Logged Off rate)
Logged out of ACD Group or in Off-Duty
Mode
Fast Flash
(Emergency Call)
Placing an Emergency Call to the
supervisor