NEC Univerge SV8100 - Page 48

Issue 4.0 UNIVERGE SV8100
3 - 16
 41-18-06 ACD Agent Identity Code Setup – ACD Group Number in Mode 4
For each AIC Table (1~512), define the ACD group number (0=no setting,
1~64) in mode 4 work period.
 41-18-07 ACD Agent Identity Code Setup – ACD Group Number in Mode 5
For each AIC Table (1~512), define the ACD group number (0=no setting,
1~64) in mode 5 work period.
 41-18-08 ACD Agent Identity Code Setup – ACD Group Number in Mode 6
For each AIC Table (1~512), define the ACD group number (0=No Setting,
1~64) in mode 6 work period.
 41-18-09 ACD Agent Identity Code Setup – ACD Group Number in Mode 7
For each AIC Table (1~512), define the ACD group number (0=No Setting,
1~64) in mode 7 work period.
 41-18-10 ACD Agent Identity Code Setup – ACD Group Number in Mode 8
For each AIC Table (1~512), define the ACD group number (0=No Setting,
1~64) in mode 8 work period.
 41-21-01 ACD Login Setup - Login ID Code (Version 5000 or higher)
Input the Login ID(s) to be used.
 41-21-02 ACD Login Setup - Skill Table Number (Version 5000 or higher)
Input the Skill Table number to be used for each Login ID.
 41-22-01 Skill Base Routing (Version 5000 or higher)
This option determines if the Skill Based Routing is Used (1), or Not Used (0).
 41-23-01 Skill Level (Version 5000 or higher)
Input the Skill Level for each Queue for each Skill Table number.
Related Features
None
Operation
None