NEC Univerge SV8100 - Page 79

UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 47
Default Setting
 Identification codes disabled (Program 41-01-02 = 0).
 Each ACD Agent is set to normal mode, not AIC (Program 41-17-01).
Programming
 41-01-02 System Options for ACD – Login ID Code Digit
Enter the number of digits agents must enter for their ID code (0~20). Enter
0 to disable the Login Codes for ACD Agents. If enabled, an ACD Agent
can enter any code of valid length.
 41-01-03 System Options for ACD – ACD MIS Connection Ports
Assign to LAN if you are going to use the UNIVERGE SV8100 ACD MIS.
 41-17-01 ACD Login Mode Setup
Define the ACD login mode (0=Normal Login, 1=AIC Login) for each
extension. If set to 1, a supervisor can not log in/out an AIC member as they
are not normal ACD agents.
 41-18-01 ACD Agent Identity Code Setup – ACD Agent Identity Code
For each AIC Table (1~512), define the ACD Agent Identity Code (four
digits).
 41-18-02 ACD Agent Identity Code Setup – Default ACD Group Number
For each AIC Table (1~512), define the default ACD group number that is
displayed with Queue Status (0=no setting, 1~64).
 41-18-03 ACD Agent Identity Code Setup – ACD Group Number in Mode 1
For each AIC Table (1~512), define the ACD group number (0=No Setting,
1~64) in mode 1 work period.
 41-18-04 ACD Agent Identity Code Setup – ACD Group Number in Mode 2
For each AIC Table (1~512), define the ACD group number (0=No Setting,
1~64) in mode 2 work period.
 41-18-05 ACD Agent Identity Code Setup – ACD Group Number in Mode 3
For each AIC Table (1~512), define the ACD group number (0=no setting,
1~64) in mode 3 work period.
 41-18-06 ACD Agent Identity Code Setup – ACD Group Number in Mode 4
For each AIC Table (1~512), define the ACD group number (0=no setting,
1~64) in mode 4 work period.