NEC Univerge SV8100 - Page 88

Issue 4.0 UNIVERGE SV8100
3 - 56
 41-14-07 ACD Options Setup – Automatic Off-Duty for SLT
For each ACD Group (01~64), determine whether or not a single line
telephone automatically changes to off-duty mode (0=No Change,
1=Change automatically).
 41-14-08 ACD Options Setup – ACD Off Duty Mode
For each ACD Group (01~64), determine whether or not an agent can
receive in internal call in off-duty mode (0=Can Not Receive, 1=Can
Receive).
Related Features
Overflow Options
Wrap-Up Time
Operation
To activate Off-Duty Mode:
When you have a Off-Duty Mode key, the system automatically activates Off-Duty
Mode if a call rings your phone and you do not pick it up.
Multiline
1. Press your Off-Duty Mode Key (Program 15-07-01 or SC 752: *13)
 Your Off-Duty Mode Key lights.
Single Line Telephone
1. Lift the handset.
2. Dial 658.
 When you activate Off-Duty Mode, your ACD Supervisor with a DSS Console sees your
extension as logged out (i.e., wink off).
To cancel Off-Duty Mode:
Multiline
1. Press your Off-Duty Mode Key (Program 15-07-01 or SC 752: *13)
 Your Off-Duty Mode Key goes out.