3. Enter the six-digit PIN and press #.
4. Select one of the following options:
l 2 for Technical Support.
l 3 for maintenance contracts or renewals.
l 4 for Return Material Authorization (RMA) for Canadian Accounts.
You are directed to the appropriate team of Customer Support Specialists. The specialists are
dedicated to you until the issue is resolved to your satisfaction. When you call, be prepared to
give the following information:
l Your name and utility or company name.
l A description of what occurred and what you were doing at the time.
l A description of any actions taken to correct the issue.
By Email
To contact Neptune Support by email, send your message to support@neptunetg.com.
36 Commercial and Industrial MACH 10
®
Ultrasonic Meter Installation and Maintenance Guide
Chapter 7: Maintenance and Troubleshooting
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