To return a defective product for warranty coverage, contact Net2Edge
Ltd.’ technical support department for a return authorization number.
Transition's technical support department can be reached through any of
the following means:
Service Hours
Mon thru Fri 7 AM - 6 PM CST:
Contact Tech Support via telephone at 800-260-1312 or 952-941-7600
Fax 952-941-2322
Email techsupport@transition.com
Live web chat: Transition Now
Any Other Time:
Voice Mail 800-260-1312 x 579 or 952-941-7600 x 579
Send the defective product postage and insurance prepaid to the following
address:
Net2Edge Ltd., Inc.
10900 Red Circle Drive
Minnetonka, MN 55343 USA
Attn: RETURNS DEPT: CRA/RMA # ___________
Failure to properly protect the product during shipping may void this
warranty. The return authorization number must be written on the outside
of the carton to ensure its acceptance. We cannot accept delivery of any
equipment that is sent to us without a CRA or RMA number.
CRA’s are valid for 60 days from the date of issuance. An invoice will be
generated for payment on any unit(s) not returned within 60 days.
Upon completion of a demo/ evaluation test period, units must be returned
or purchased within 30 days. An invoice will be generated for payment on
any unit(s) not returned within 30 days after the demo/ evaluation period
has expired.
The customer must pay for the non-compliant product(s) return
transportation costs to Net2Edge Ltd. for evaluation of said product(s) for
repair or replacement. Net2Edge Ltd. will pay for the shipping of the
repaired or replaced in-warranty product(s) back to the customer (any and
all customs charges, tariffs, or/and taxes are the customer's responsibility).
Before making any non-warranty repair, Net2Edge Ltd. requires a $200.00
charge plus actual shipping costs to and from the customer. If the repair is
greater than $200.00, an estimate is issued to the customer for
authorization of repair. If no authorization is obtained, or the product is
deemed ‘not repairable’, Net2Edge Ltd. will retain the $200.00 service
charge and return the product to the customer not repaired. Non-warranted
products that are repaired by Net2Edge Ltd. for a fee will carry a 180-day
limited warranty. All warranty claims are subject to the restrictions and
conventions set forth by this document.
Net2Edge Ltd. reserves the right to charge for all testing and shipping
incurred, if after testing, a return is classified as "No Problem Found."
THIS WARRANTY IS YOUR ONLY REMEDY. NO OTHER WARRANTIES,
SUCH AS FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSED
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