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6. Troubleshooting
This chapter provides information about troubleshooting the wireless access point. After each
problem description, instructions are given to help you diagnose and solve the problem. For the
common problems listed, go to the section indicated.
• Is the wireless access point on?
Go to Basic Functioning on page 99.
• Have I connected the wireless access point correctly?
Go to Basic Functioning on page 99.
• I cannot access the Internet or the LAN.
Go to You Cannot Access the Internet or the LAN from a Wireless-Capable Computer on
page 101.
• I cannot access the wireless access point from a browser.
Go to You Cannot Configure the Wireless Access Point from a Browser on page 101.
• A time-out occurs.
Go to When You Enter a URL or IP Address a Time-Out Error Occurs on page 102.
• I have problems with the LAN connection.
Go to Troubleshoot a TCP/IP Network Using the Ping Utility on page 102.
• I cannot remember the wireless access point’s configuration password.
Go to Change the Administrator Password on page 58.
• I want to clear the configuration and start over again.
Go to Restore the Wireless Access Point to the Factory Default Settings on page 56.
• The date or time is not correct.
Go to Problems with Date and Time on page 104.
The wireless access point provides a packet capture tool that enables you to perform
problem diagnoses. For information about how to use this tool, see
Use the Packet Capture
Tool on page 105.
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