Emergency SOS Frequently Asked Questions
The below points are there to answer any further questions you might have about the Emergency SOS system.
Question Response
If I crash, will you notify the Police?
No. The MyNextbase Connect™ app automatically sends your location, medical and vehicle details to the nearest Ambulance or
Emergency Response Service only.
The Emergency SOS feature has a range of safeguards to ensure it won't alert the emergency services unless it has validated that assistance
is required. This is tried and tested technology has been UK Government approved for connecting directly to the emergency services.
The Emergency SOS countdown gives you 150 seconds to deactivate the phone sensor monitoring process. Failure to deactivate will then result
in a call from the Emergency Services operator. If you are ok you can simply cancel the process via the camera or app within 150 seconds or answer
the emergency services call. If you do not manage to do either, simply press the 'Call Emergency Services' button and tell the operator that the
crash detection feature sent an alert and that you missed the call back.
Can I set it off inadvertently?
What happens if I receive a call and don't need an ambulance?
In the event of an accident, the MyNextbase Connect app requires a network connection and mobile signal. The network connection is needed
to send a very small data packet (about 1.5kb) to the emergency services, and the mobile signal is required for the Emergency operator to call
your phone. If there is no network coverage, then the MyNextbase Connect app cannot send the data.
What happens if I am out of mobile phone signal range?
What happens if the phone battery dies? If your phone's battery dies while the MyNextbase Connect app is monitoring your phone's key sensors, then this data can NOT be sent.
What testing and evaluation has the
MyNextbase Connect App undergone?
Due to the nature of the Emergency SOS feature and it's ability to connect directly to the Emergency Services, rigorous testing and evaluations
are carried out on a regular basis. These include but are not limited to:
- Regular camera/app crash, processing and connectivity testing
- Confidence and accuracy testing
- Emergency Service integration and process testing
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