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Nomadix AG 5500 - User Manual

Nomadix AG 5500
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ag5500_cover.fm Page i Thursday, June 7, 2007 5:05 PM

Table of Contents

Questions and Answers

  • P
    Peter PetersonAug 1, 2025
    Why are subscribers unable to route to a domain name on Nomadix AG 5500?
    • D
      Derek HallAug 1, 2025
      If subscribers using your Nomadix Gateway can route to an IP address but not to a domain name, the DNS server settings might be misconfigured. Ensure you check the DNS settings including the host, domain, and the primary, secondary, and tertiary DNS. Alternatively, the DNS server itself may be down. You should check with your service provider to see if the DNS server is operational.
  • J
    Jeffrey WilsonAug 15, 2025
    What to do if the browser is not redirected to the home page on Nomadix AG 5500 Gateway?
    • R
      Robert RomeroAug 15, 2025
      If a subscriber's browser isn't redirected to the specified home page after their initial login on the Nomadix Gateway, first ensure that home page redirection is enabled in the AG 5500. If it is enabled, verify that the home page URL was entered correctly into the AG 5500. Also, check that the server hosting the home page is operational and accessible through your service provider. Finally, ensure that the DNS is correctly configured in the AG 5500 by checking the DNS settings (host, domain, and the primary, secondary, and tertiary DNS).
  • A
    arianairwinAug 23, 2025
    How to enable communication with Authorize.Net on Nomadix Gateway?
    • G
      Gavin JohnsonAug 23, 2025
      If you cannot communicate with Authorize.Net when using the internal AAA login Web server on your Nomadix Gateway, it could be because the internal AAA login server communicates with Authorize.Net on a specified port which is not enabled within the company’s firewall. To resolve this, enable communications with Authorize.Net on port 1111.
  • A
    Anne WhiteNov 8, 2025
    What to do if DHCP subscriber is not assigned an IP address on Nomadix Gateway?
    • M
      Michael CampbellNov 8, 2025
      If a subscriber enabled with DHCP logs onto the Nomadix Gateway system but isn't assigned an IP address, there could be a few reasons. First, the DHCP relay might be enabled with an incorrect IP address for the external DHCP server; in this case, check the IP address for the external DHCP server and test the communication with the 'ping' command. Second, the DHCP relay might be enabled with the correct IP address, but the DHCP server is misconfigured; therefore, check the external DHCP server settings, ensuring it's configured to a routable class of IP addresses with enough IP addresses specified, and that the subnet is correct (try using 255.255.255.0 if you suspect subnet issues). Finally, the DHCP relay might be disabled, and the DHCP service settings in the AG 5500 are misconfigured; i...

Summary

Chapter 1: Installing the AG 5500

Initial System Setup and Login

Details powering up the AG 5500 and logging into the Command Line Interface (CLI).

Management Interfaces Overview

Establishing Start Up Configuration

Outlines essential steps for initial system configuration before network connection.

Location, IP, and User Credentials Setup

Configures location details, network interface IP, subnet mask, and administrative login credentials.

Chapter 2: System Administration

Remote Connection Methods

Web Management Interface (WMI) Access

Details accessing and using the WMI for system configuration and monitoring.

Logging In and License Information

Describes the process for logging into the system and understanding product license requirements.

Core Configuration Settings

AAA Services Setup

DHCP and DNS Configuration

Sets up DHCP for IP address assignment and DNS for name resolution.

RADIUS Client and Proxy Configuration

Configures RADIUS client and proxy settings for network authentication and accounting.

Secure Management and IPSec Tunnels

Establishes secure network management connections via IPSec tunnels.

SNMP Configuration

Chapter 3: The Subscriber Interface

Authorization and Billing Processes

Details how the AG 5500 handles subscriber authentication, authorization, and billing.

AAA Structure and Process Flow

Subscriber Management Models

Describes different models for managing subscriber access and accounts.

Configuring Subscriber Management Models

Information and Control Console (ICC) Setup

Chapter 5: Troubleshooting

General Hints and Tips

Management Interface Error Messages

Lists common error messages encountered in the CLI and Web interfaces, with causes.

Common Problems and Solutions

Offers solutions for frequently encountered operational issues with the AG 5500.

Appendix A: Technical Support

Contact Information

Provides Nomadix technical support contact details via email, fax, and mail.

Nomadix AG 5500 Specifications

General IconGeneral
Device TypeGateway
ModelAG 5500
ManufacturerNomadix
ThroughputUp to 1 Gbps
Concurrent Users500
Concurrent DevicesUp to 1000
Wireless SupportNo
VPN SupportYes
FirewallYes
Power Supply100-240VAC, 50-60Hz
Weight8 lbs
Humidity10% to 90% non-condensing
Authentication MethodsRADIUS, LDAP
Dimensions1.75 x 17.5 x 10.5 in (44.45 x 444.5 x 266.7 mm)
Operating Temperature0°C to 40°C (32°F to 104°F)
Storage Temperature-20°C to 70°C (-4°F to 158°F)
WAN Ports2x 10/100/1000Base-T

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