160 / Feature Operations
Prime Phones (Multiple
Prime Phones occupy a ten
J
ral position in the Norstar system and
provide backup answering for lines that normally ring at other
telephones. If your office has a main reception area, that is where
a Prime Phone is most useful.
Multiple Prime Phones allows you to distribute the responsibility for
call handling among numerous telephones within your Norstar
system. Each outside telephone line supported by your system can
have its own Prime Phone assigned in Configuration programming. .
Each line can have only one Prime Phone, but a single telephone
can be the Prime Phone for more than one line. This allows
various areas of your office which share outside lines to also share
a Prime Phone to handle unanswered calls.
If your system has lines that are not assigned to any telephones,
incoming calls on these lines will ring on Intercom buttons at the
Prime Phone.
If your outside line has a Prime Phone, you can use the following
Norstar features to help manage your calls:
Delayed Ring Transfer
(DRT) transfers your outside calls to
the Prime Phone if they are unanswered after a specified
number of rings. DRT functions only for calls on an
outside line which has a Prime Phone assigned to it.
DRT is turned ON or OFF in Administration
programming.
Do Not Disturb
transfers incoming calls on an outside line
to that line’s Prime Phone.
If
Call Forward
directs your calls to a telephone that is
unable to take a call, the call will be directed to the Prime
Phone assigned to the outside line which the call is on.
If a call resulting from
Call Park Callback
or
Transfer
Callback
cannot ring at the telephone which parked or
transferred the call, the call will be forwarded to the
Prime Phone assigned to the outside line which the call
was originally on.
Held Line Reminder
is activated at a Prime Phone two
minutes after it begins at the originating telephone. Held
Line Reminder functions only for calls on a line which is
not private and has a Prime Phone assigned to it.
System Coordinator Guide
To Next Page
