Nortel SR1001 - Getting Help from a Specialist by Using an Express Routing Code; Getting Help over the Phone from a Nortel Solutions Center; Getting Help through a Nortel Distributor or Reseller

SR1001 Installation Guide
Version 8.3.5
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• open and manage technical support cases
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for
that distributor or reseller.
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support web site, and have a Nortel support contract, you can also get
help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following web site to obtain the phone number for your region:
www.nortel.com/callus
Getting help from a specialist by using an Express Routing Code
An Express Routing Code (ERC) is available for many Nortel products and services. When you use an ERC, your call is routed to a
technical support person who specializes in supporting that product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc