44
Malfunctions, possible causes and solutions
7. Malfunctions, possible causes and solutions
7.1 Troubleshooting
BOILER
STATUS
MALFUNCTION PROBABLE CAUSE USER'S TASKS QUALIFIED PERSONNEL'S
TASKS
E01*
Burner does not ignite.
Gas supply failure.
Check gas supply.
Check gas supply cock or gas network safety valve intervention.
Gas valve is disconnected. Contact qualied personnel Reconnect it.
Gas valve is faulty. Contact qualied personnel Replace it.
The board is faulty. Contact qualied personnel Replace it.
Burner does not ignite: no spark.
Ignition/detection electrode
faulty.
Contact qualied personnel Replace the electrode.
Electronic board does not ignite.
It is faulty.
Contact qualied personnel Replace electronic board.
Burner ignites for a few seconds
and goes o.
Electronic board does not
detect ame: inverted phase
and neutral.
Contact qualied personnel
Verify correct neutral and phase
connection.
Ignition/detection electrode
wire is interrupted.
Contact qualied personnel Reconnect or replace wire.
Ignition/detection electrode
faulty.
Contact qualied personnel Replace the electrode.
Electronic board does not detect
ame: it is faulty.
Contact qualied personnel Replace electronic board.
Ignition heat input setting is
too low.
Contact qualied personnel Increase it.
Minimum heat input is not set
correctly.
Contact qualied personnel Check burner setting.
E02*
The ow probe has read a value
higher than 105 °C.
CH water does not ow in the
system: pipes might be clogged,
thermostatic valves might have
shut, system stopcocks might
be closed.
Contact qualied personnel Check system status.
Circulation pump is blocked or
faulty.
Contact qualied personnel Check the circulation pump.
E03*
Flue gas pressure switch
triggering.
Poor ue draught. Contact qualied personnel
Check air intake or ue gas
venting system and vent grilles
in the boiler room.
Flue gas thermostat is faulty. Contact qualied personnel Replace it.
E04** CH system water pressure is low.
The system is leaking. Check system.
Water pressure switch is
disconnected.
Contact qualied personnel Reconnect it.
Water pressure switch is not
operating: it is faulty.
Contact qualied personnel Replace it.