Novation Xio - Troubleshooting

Troubleshooting
X
io is not powering up
•
Is the keyboard connected over USB or attached to an external power supply, or have batteries
b
een inserted?
• Is the power select switch on the rear panel in the correct position? It must be in the extreme left or
right position for the keyboard to be powered.
Xio is not appearing as a MIDI controller/Audio Interface in the sequencer
• Is the connected computer running on Win XP or Mac OSX? These are the only supported
Operating Systems.
• Is the keyboard connected over USB? With some sequencers, the keyboard will need to have been
connected before the sequencer is booted up.
An onboard Template isn’t working properly
• Is the receiving device (connected hardware or plug-in on a MIDI track within the sequencer) set up to
receive MIDI information from the Xio on the correct MIDI channel?
• Has the relevant setup procedure been carried out? All sequencer Templates and some plug-ins require
a setup to be carried out before they will work. (See the Templates Guide section for details.)
• Is an override MIDI channel selected in the Template Common Edit Menu?
The onboard synthesizer isn’t working
• Is the Xio in the correct mode? Pressing the PLAY button alternates between Synth and MIDI
Controlling modes.
• Is the Synth level turned up? Press and hold the Menus/Audio button and then rotate knob 7 to adjust.
Xio onboard synthesizer audio is not appearing on an audio track within the sequencer
• Has the Xio been set up as an Input Audio device in the sequencer preferences?
• Is the Synth USB Level turned up?
Xio onboard synthesizer is not responding to MIDI information sent from the sequencer
• Does the sequencer track have Xio selected as the source for the MIDI Output?
•
Is the sequencer track sending on MIDI Channel 16? This is the default setting in the Synth Global Menu.
• If in Hybrid Mode, is the Synth By Midi page in the Template Common Menu (activated by pressing the
EDIT button twice) set to ON?
Audio from the sequencer is not being heard at the Line Outputs
• Has the Xio been set up as an Output Audio device in the sequencer preferences?
• Is the Monitor knob (that blends between Inputs and Outputs) in a sufficiently clockwise position? In the
extreme anticlockwise position, no Output tracks from the sequencer will be heard.
For more comprehensive technical support, visit the online Answerbase @ www.novationmusic.com