Nustep T5 - Obtaining Customer Service and Parts; Problem Identification; Problem Verification; Information for Service

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Obtaining Customer Service and Parts
STEP 1
Identify the problem.
Speak with the person who
reported the problem to get a good
understanding of the problem.
STEP 2
Verify the problem.
Inspect the cross trainer, and
determine what parts may be
required to correct the problem.
Figures and parts lists may be
obtained from the NuStep, Inc.
web site or by contacting customer
service.
STEP 3
Record the serial number, total
hours, total steps, fi rmware version,
and LCB version for the NuStep
recumbent cross trainer.
The total steps, total hours of use,
fi rmware version and LCB version
values may be viewed on the
cumulative statistics screen of the
console. To access the screen:
1. Press the Quick Start button.
2. Press the Enter button and
the fi rst soft key button
simultaneously.
STEP 4
Contact NuStep, Inc.
customer service.
Please have the serial number and a
complete description of the problem
so our product specialists can better
assist you.
Product specialists can be reached
via e-mail, phone or fax at:
E-mail: support@nustep.com
Phone: 800-322-4434 or
734-769-3939 x5
Fax: 734-769-8180
Address: NuStep, Inc.
5111 Venture Drive
Suite 1
Ann Arbor, MI 48108
USA
Web: www.nustep.com
Customers outside the US and
Canada, may obtain customer
service by contacting their local
NuStep distributor.