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Chapter 4
Troubleshooting
Overview
Sometimes things don’t quite go to plan; hopefully you’ll find some answers below. If not, don’t
hesitate to contact us and our Tech Support team will leap into action. Some typical questions
are answered here. For more information, consult the FAQs on the Ocean Optics website at
http://oceanoptics.com/faq/.
I connected the USB cable and started OceanView but I don’t see
my spectrometer attached.
Use the Rescan button in the Device Manager to rescan for attached devices.
I am having trouble installing the drivers, what should I do?
Hardware device driver installation is usually seamless on Microsoft Windows operating systems
and should happen in the background when you connect your spectrometer to a computer with
the software installed. However, some Windows systems require a bit more care when
connecting your spectrometer for the first time.
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