Ocean Optics Flame-S - Operating System Specific Troubleshooting

4: Troubleshooting
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Remove the Unknown Device from Windows Device Manager
► Procedure
1. Open Windows Device Manager. Consult the Windows operating instructions for your
computer for directions, if needed.
2. Locate the Universal Serial Bus Devices option and expand the Universal Serial
Bus Devices selection by clicking on the "+" sign to the immediate left.
Note
Improperly installed USB devices can also appear under the Universal Serial Bus
Controller option. Be sure to check this location if you cannot locate the unknown
device.
3. Locate the unknown device (marked with a large question mark). Right-click on the
Unknown Device listing and select the Uninstall or Remove option.
4. Click the OK button to continue. A warning box appears confirming the removal of the
Unknown Device. Click the OK button to confirm the device removal.
5. Disconnect the Flame from your computer.
6. Replug the spectrometer into your computer.
The system should now able to locate and install the correct drivers for the USB device.
Apple Mac OSX Operating Systems
Since there are no device files for the Flame Spectrometer in a Mac operating system, you
should not encounter any problems if you installed the spectrometer before the spectrometer
operating software.
Linux Operating Systems
For Linux operating systems, all you need to do is install the spectrometer operating software,
then unplug and replug in the spectrometer. Technically, the driver files for Linux simply give
nonprivileged users permission to use newly connected hardware. There isn’t any long-term
harm to plugging in the device before installing the software.
I have both SpectraSuite and OceanView installed. Will my
spectrometer work with both?
Yes. There should be no driver issues with Windows 64-bit, Mac, and Linux operating systems
since they all use the winusb driver. For Windows 32-bit systems, you will need to swap the
drivers when switching software since OceanView uses the winusb driver, while SpectraSuite
uses the ezusb driver.