Troubleshooting > 50
PROBLEM CAUSE ACTION
The printout differs from the screen display.
Printout of completely
different characters or
symbols.
Incorrect print setup for
the user application.
Reselect print setup
for the applications
according to priority.
The application control
codes for the previous
print operation are still
enabled.
Initialise the printer.
The input application
control signal is not
correct.
Print in hex dump mode
and verify the data
content. Make corrections
in the application.
The interface cable is not
properly connected.
Reconnect the cable
correctly.
Too high or too low TOF
(where printing starts).
The TOF is not correctly
selected.
Initialise the printer.
Select correct TOF for
cut sheet and continuous
forms.
Select the first-line print
position and adjust the
paper top position.
Reselect the margin
correctly in the
application.
Too large or small left
and/or right margins.
The left or right margin is
not correctly selected.
Incorrect positions of
the Paper Guide or Pin
Tractors. Select and
adjust the position again
depending on the paper
type.
Reselect the left and right
margins correctly in the
application.
When continuous forms
are used, the content of
a single form is printed
on two forms.
The paper length selected
in the application does
not match the physical
paper length.
Match the paper length
selected in the application
with the physical paper
length in use.