47Service Guide: Fiery® ES IC-420
Troubleshooting
System problems
Clock is slow; time
listed on Configuration
page is earlier or later
than the actual time
One of the following:
• Missing or dead battery on the
motherboard
• Faulty motherboard
1 Replace the battery on the motherboard, and then update the
time in Fiery ES Setup.
For information about Fiery ES Setup, see Configuration and
Setup, which is part of the user documentation set.
2Replace with FRU.
System performs slowly
or hangs periodically
One of the following:
• Missing or faulty DIMM(s),
DIMM installed in wrong slot, or
faulty DIMM connections
• Faulty hard disk drive
• Overheated or faulty CPU
• Faulty motherboard
1 Check that the DIMM is installed in the correct slot (see
page 22).
2 Reseat to remove any oxidation on the connector.
3 Reseat the cables to the hard disk drive.
4 Replace the hard disk drive cable.
5 Replace the hard disk drive.
6Replace with FRU.
Enclosed chassis fan is
noisy, or is not spinning
Fan is faulty Replace with FRU.
System software installation
Fiery ES remains on for
30 minutes (or longer)
after beginning
installation
One of the following:
• Service switches are set to the
wrong mode
• Fiery ES must be reset
• Faulty USB flash drive
• Faulty hard disk drive cable
or hard disk drive
• Corrupted CMOS
• Faulty motherboard
• Faulty CPU
1 Make sure that the Fiery ES service switch 1 is set to ON and
service switch 2 is set to OFF.
If the service switches are in the wrong position, power off the
Fiery ES, set the switches correctly, power on, and allow the
installation to resume.
2 Power off the Fiery ES, wait 10 seconds, and then power on
again.
3 Check the LED on the USB flash drive.
If the LED is not blinking (remains off or solid), the flash
drive may be improperly seated. Power off the Fiery ES,
reseat the flash drive, power on, and then allow the installation
to resume.
4 Retry the installation using a different USB flash drive.
5 Reseat the cables to the hard disk drive.
6 Replace the hard disk drive cable.
7 Replace the hard disk drive.
8Replace with FRU.
During installation, the
LED on the flash drive
remains off or solid
(not blinking)
One of the following:
• Faulty or improperly seated USB
flash drive
• Faulty motherboard
• Faulty hard disk drive
1 Power off the Fiery ES, reseat the flash drive, power on, and
then allow the installation to resume.
2 Retry the installation using a different USB flash drive.
3Replace with FRU.
4 Reseat the cables to the hard disk drive.
5 Replace the hard disk drive cable.
6 Replace the hard disk drive.
The LED on the Fiery
ES shows error codes EE
-> 11.-> EE -> 11....
Failed to retrieve product
information. It is not Fiery ES.
If the Fiery ES is found, the hardware might not have initialized
properly to retrieve the product name.
Symptom Possible cause Suggested action
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