Maintenance and Troubleshooting 41
Problems Switching on the Printer
• Automatic execution of the CD
is disabled
• The computer cannot find
setup.exe on the CD.
• In Windows environment:
1
Remove and re-insert the
installation CD in the drive with
the label facing upwards.
2
Select
Start
>
Run
>
Browse
.
3
Find the identifier of the CD drive
and select
Open
.
4
Select
Setup
>
Open
. The file
setup.exe is displayed in the
dialogue.
5
Select
OK
and follow the
instructions displayed.
• In Macintosh environment:
1
Switch on the computer and insert
the MAC Installation CD in the
drive.
2
Select the CD icon to start the
software installation and follow the
instructions provided on the screen.
The printer name is not available
selecting File > Print from an
application. The printer does not
appear in the Printer folder in the
Windows control panel.
• The printer driver has not been
installed correctly.
1
Close all open applications.
2
Remove the printer software
installation.
3
Reinstall the printer software as
instructed in the "Setting Up
Your Printer" guide, or as
indicated in the step above.
When the printer is connected to the
computer with the USB cable but
cannot be used.
• The computer has not found
one of the printer drivers.
1
Remove the printer software.
2
Reinstall the printer software.
3
Connect the printer to a USB port
When the printer is connected to a
computer with the USB cable, "New
hardware device" is not displayed on
the computer screen.
• The USB cable is not connected
correctly between the printer
and the computer.
1
Switch the printer off and
disconnect the USB cable from
both devices.
2
Reattach the USB cable to the
two devices following the
instructions in the "Setting Up
Your Printer" guide. Switch on
the printer first, followed by the
computer.
• The printer driver has not been
installed correctly.
1
Remove the printer software.
2
Reinstall the printer software.
3
Connect the printer to a USB port.
Problem Possible cause Corrective Action
The printer does not turn on when
the On/Off key is pressed on the
keyboard.
• The power cable is not properly
attached to the printer and/or to
a working electrical outlet.
• Unplug the power cable from
the printer and from the
electrical outlet and then plug it
back.
Problem Possible Reason Corrective Action
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