20
Problem Cause Correction
The measurement result
is higher or lower than
the actual result. The
result varies widely for
each measurement.
Your posture is wrong during
a measurement.
Take a measurement with a correct
posture.
You take a measurement on
a carpet or cushioned oor
surface, or an uneven oor.
Take a measurement on a hard and at
oor.
Your soles and body are cold,
impairing blood circulation.
Warm your body to get blood circulation
back to normal before taking a
measurement.
The foot electrodes are very
cold.
Leave the unit in a warm room for a
while before taking a measurement.
Your soles are dry.
Slightly moisten your soles with a wet
towel before taking a measurement.
The "0 kg correction" was not
implemented correctly.
Implement the "0 kg correction".
(Refer to Section 6.3.)
You are not recognized
correctly.
Your body weight has
changed widely since the last
measurement.
Select personal number before taking a
measurement. (Refer to Section 9.)
Your body type is similar to
another registered person.
The measurement results
of another user has been
registered.
You want to measure the
body composition, but
only the body weight is
displayed.
Personal number or GUEST
is not selected. (Personal
number or GUEST is not
displayed.)
Select personal number or GUEST
before taking a measurement.
A button does not
respond.
You pressed a button when
you stood on the unit.
Step off the unit, and then press a
button.
The button is wet or
contaminated.
Wipe off the water or stain before taking
a measurement.
You pressed two or more
buttons simultaneously.
Press one button at a time.
Even if you do nothing,
the power turns off.
Refer to "About the Power OFF Function". (Refer to Section 2.)
Failure to send data Refer to "Help" in "OMRON connect" app.
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