Thermocode 2 Printer manual Version 2.04 January 2011 40
40
THERMOCODE Continuous Printer (diagnostics sheet 2)
FAULT DESCRIPTION
REMEDY / ACTION
No power to printer / No voltage to power
supply
1. Check fuses in mains plug and power supply.
2. Check supply voltage is at source.
3. Check all the fuses in power supply.
4. Check all electrical connections are correct.
Ribbon broken.
1. Replace ribbon.
2. Check brake tension on cassette.
3. Replace or repair thermal ribbon.
Low foil warning.
Replace thermal ribbon on printer, ensure that
you press the “yes” key on the mini-terminal after
engaging the nip roller, to reset the foil counter.
Count completed.
1. Select another format.
2. Edit quantity via mini-terminal display
No format name displayed on screen.
1. Format has been de-selected.
2. Select a new format.
No font loaded to printer, for format selected.
1. Load the font to printer and select the format again.
2. Load a different format that has printer fonts.
3. Check which fonts have been loaded to printer, by
interrogating with the “Codesoft” software
Print on line, awaiting print signal. Normal condition
Pressure switch fault.
1. Check the mounting frame is not open.
2. Check the gap between printer and print base.
3. Check sensor assembly has not come loose.
4. Check wire crimps and connections.
5. Check LED on sensor activates correctly.
6. Check print base rubber is not damaged or missing.
7. Check pressure setting within format parameters.
Vertical home sensor fault.
1. Check sensor assembly has not come loose.
2. Check wire crimps and connections.
3. Check LED on sensor activates correctly.
Printhead Thermistor fault / disconnected
1. Check ribbon cables are fitted correctly to printhead and
interconnect PCB.
2. Faulty printhead, replace.
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