DS-E Series（1~6KVA）User’s Manual
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4.7 Troubleshooting
4.7.1 Overview
In the case of device failure, first of all, find out any obvious damage and try to
determine what causes the failure: device problem or external environment
(such as temperature, humidity and load). Always check these external factors
before coming to the conclusion of UPS system damage.
4.7.2 Troubleshooting
Only some simple troubleshooting suggestions are provided here. If the
diagnosis result is not certain or the information given here is not sufficient for
problem-solving, please turn to your local office or distributor for repair.
1．Buzzer gives long buzzing, trouble light is on, UPS is powered through
bypass, and inverter fails.
Possible causes:(1) Output overload or short circuit results in UPS automatic
shutdown protection.
(2) Driving or power tube malfunction.
(3) Master control board failure.
(4) UPS Over-temperature protection
2．UPS works properly when power supply is O.K., but it fails to function
during power failure.
Possible causes: (1) Battery failure.
(2) Battery charger malfunction: failing to charge battery
when power supply is O.K.
(3) Poor contact between battery connecting wires or
connecting terminals.
3．Intermittent buzzing of the buzzer when UPS input is normal.
Possible causes: Abnormal input voltage that exceeds the UPS' allowable
input voltage range of power supply.
4．UPS works well when computer is in operation. After power failure, UPS
works properly and the computer breaks down.
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