Technical Support Information Worksheet
Technical Support Information Worksheet
If the troubleshooting information fails to solve your problem, use the following table to collect
information that you might need to communicate to Oracle Service personnel.
System Configuration Information Needed Your Information
Service contract number
System model
Operating system
System serial number (For instructions for locating this number, see
“Locating the Storage Server Serial Number” on page 68.)
Peripherals attached to the system
Email address and phone number for you and a secondary contact
Street address where the system is located
Superuser password
Summary of the problem and the work being done when the
problem occurred
IP address
Server name (system host name)
Network or Internet domain name
Proxy server configuration
Locating the Storage Server Serial Number
During a service call, you might need your storage server's serial number. Record this number
for future use. Use one of the following methods to locate your storage server's serial number:
■
On the front panel of the storage server, look to the left side of the chassis and below the
status LEDs.
■
Locate the Customer Information Sheet (CIS) attached to your storage server packaging.
This sheet includes the serial number.
■
From the Oracle ILOM CLI, type the show /System command.
Related Information
■
“Front Panel Status Indicators, Connectors, and Drives” on page 11
68 Oracle Exadata Storage Server X5-2 Extreme Flash Installation Guide • July 2018
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