TROUBLESHOOTING
4. The analyzer is cold, or the warmup sequence was skipped or not completed
correctly. If possible, move the instrument to a warmer environment, then turn
the device off and back on again, and ensure the warmup sequence is completed
with solvent and fluid lines in place before running a sample.
5. The Selective Separation Column is too old. If more than 25 tests have been run
on the column, replace the column by going to Settings Replace Column.
6. The sample was not injected, or a bubble was introduced when injecting, or the
valve was not set to RUN prior to starting analysis. Re-run sample and ensure
that at least 1ml of sample is injected and the valve is set to run before beginning
analysis. The sample need not be re-extracted, there should be enough extracted
sample to re-inject the same sample again.
7. Sample has unknown cannabinoid or contains other interfering components. In
cases where persistent marginal results occur especially for samples that contain
significant amounts of other components (tinctures, oils or edibles), the sample
may have to be sent to a laboratory for analysis. In addition, this may be caused
by plants that were sprayed with significant amounts of pesticides or other plant
health products. Contact support if this occurs.
8. The solvent has become degraded. If the solvent cap is left off for long periods
(>5 minutes) or has become contaminated, the analysis may result in poor fits.
Replace solvent by going to Settings Replace Solvent.
9. The instrument has a clog. Flush the sample input (Settings Flush System
Clear Sample Input) and then re-start the analysis. For persistent clogs, flush the
instrument forward (Settings Flush System Flush Forward), or backward
(Settings Flush System Flush Backward). Contact Support if clog persists.
10. The flowmeter calibration has become faulty. In rare cases, the flowmeter
calibration may become degraded causing marginal or poor results. If persistent
marginal or poor results are occurring on multiple samples, contact support.
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