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Troubleshooting
The Hotspot is a highly reliable product. Most problems are caused
by one of these issues:
• System resources required by the Hotspot are being used by
other devices.
• Network coverage is unavailable due to coverage area, an
account problem, or a network problem.
First troubleshooting steps
• Make sure you are using the Hotspot in the correct
geographic region.
• Ensure that your wireless coverage extends to your current
location.
• Ensure you have an active data plan.
• For Hotspot optimum radio performance, DO NOT place
yoCces.
Important: Before contacting support, be sure to restart both your
connected device and your Hotspot, and ensure that your SIM card
is inserted correctly.
Common problems and solutions
The solutions in this section can help solve many common
problems encountered while using the Hotspot.
Q1. My Hotspot powered off without pressing the Power button
This may occur under any of the following circumstances:
• Pressing the Reset button or Restore Factory Settings on
the touchscreen or Admin Web UI
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