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Q5. I forgot my Hotspot Admin Web UI password
• Your default Hotspot Admin Web UI password is the same as
your Wi-Fi password. However, you are prompted to set a new
password upon initial sign in.
NOTE: If you reset your Hotspot to factory settings, use the
default password.
• Once you have set an Admin password, click the down arrow
next to Sign Out in the top-right corner of any Web UI page
and click Change Password, then select Forgot Admin
password? and answer the displayed security question. The
current Admin password is displayed. Alternately, you can
view the Admin password on the Hotspot touchscreen by
tapping Help > Web UI or Menu > Help > Web UI.
Q6. I cannot connect a device to my Hotspot
• On your Hotspot: Make sure the Network Signal Strength
indicator
displays at least one bar and that the type of
network is displayed on the Home screen (for example, 5G).
• On the device you want to connect: Make sure Wi-Fi is
turned on. The Hotspot will broadcast its own wireless
network and name. Open the list of available Wi-Fi networks.
Select the Hotspot primary or guest network and enter the
password.
NOTE: You can nd the primary network name and password by
tapping Wi-Fi Name/Password on your Hotspot
swipe left to
see the guest network name and password.
Once connected to the internet, the Hotspot Home screen displays
the connected device.
Q7. I see other networks, but not the network name for my
Hotspot
The default multi-mode settings on your Hotspot work for most
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