Troubleshooting
If a problem occurs while the scanner is being used, check the following items and check the scanner status
with the User Utility. For other problems, refer to "Troubleshooting
" in the Operating Manual.
If the unit still malfunctions, turn it OFF, unplug the power cord and call for service.
Symptom Possible Cause Remedy
The ready indicator does not
light when the power switch is
turned ON.
The power cord is not plugged in. Insert the power plug firmly.
Problem with power supply.
Disconnect the scanner from the
electric outlet and call for service.
The computer does not
recognize the scanner.
The scanner is not functioning
correctly.
The scanner is not connected to the
computer correctly.
Connect the USB cable correctly.
The software is not installed correctly.
Uninstall the software from the
computer (page 19), and then install
the software again (page
18).
The USB interface of the computer is
not installed correctly.
Check the computer whether the USB
interface of your computer is installed
correctly using the device manager
’s
property.
The scanner is connected via USB
hub.
Do not connect via USB hub.
There is a problem with the USB
cable.
Use the included USB cable or a
certified Hi-speed USB 2.0 cable.
The scanner entered Standby mode
after not being used for a certain
period of time.
Restart the scanner by pressing any
one of the buttons for more than
1 second so that the computer can
recognize the scanner.
If you still experience problems after following these suggestions, please contact our Technical Support
Department at 1-800-726-2797 for further assistance. (U.S.A. only)
22 Installation Manual
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