Panasonic KX-NCP1000 - Troubleshooting; Installation

5.1 Troubleshooting
5.1.1 Installation
PROBLEM PROBABLE CAUSE SOLUTION
You cannot make/receive
calls via an IP network.
• DSP card malfunction • Replace the corresponding card.
• IPCMPR card
malfunction
• Replace
the IPCMPR
card (be sure to turn
off the PBX when replacing).
• Not enough activation
keys
• Purchase additional activation
key codes.
Please consult a certified dealer for
details.
• Poor connection • Make sure that an 8-pin twisted pair cable
is used for connection.
• Make sure that none of the CAT 5 cables
in use are over 100 m in length.
• Make sure
that a straight cable is used for
connection to a switching hub.
• Network malfunction • Make
sure that all network devices in use
are switched on.
• Make sure that there is no unwanted
firewall in the IP network.
IP-PTs/SIP Extensions do
not operate.
• DSP card malfunction • Replace the corresponding card.
• IPCMPR card
malfunction
• Replace the
IPCMPR
card (be sure to turn
off the PBX when replacing).
• Not enough activation
keys
• Purchase additional activation
key codes.
Please consult a certified dealer for
details.
• IP-PT/SIP Extension
not registered
• Register the corresponding IP-PT/SIP
Extension.
• IP-PT/SIP Extension
malfunction
• Replace the IP-PT/SIP Extension.
• Poor connection • Make sure that an 8-pin twisted pair cable
is used for connection.
• Make sure that none of the CAT 5 cables
in use are over 100 m in length.
• Make
sure
that a straight cable is used for
connection to a switching hub.
• Network malfunction • Make
sure that all network devices in use
are switched on.
• Make sure that the IP-PT/SIP Extension
is not blocked by the firewall or other
network devices.
136 Installation Manual
5.1.1 Installation