Panasonic KX-NCP500 - Troubleshooting

4.1 Troubleshooting
4.1.1 Troubleshooting
Troubleshooting
Problem Remedy
The telephone does not work properly.
• Confirm with your manager that your settings are
correct.
• If the problem persists, consult your dealer.
The telephone does not respond when
buttons are pressed.
• The telephone is locked.
Unlock your telephone. ( 1.3.25 Extension
Dial Lock, 2.1.5 Remote Extension Dial Lock
)
• Your telephone is connected to an eXtra Device
Port.
System programming is required. Consult your
dealer.
Some features do not work.
• System
management may restrict certain features.
Consult your manager.
• The feature numbers have changed.
Confirm the revised number and try again.
Even though following the manual
instructions, none of the operations work
when using a proprietary telephone.
• The Intercom line was not seized. The seized line,
when going off-hook, was changed by personal
setting. ( 3.1.2 Personal Programming)
In the manual, going off-hook
means an Intercom
line is seized.
If the setting has been changed, press the INTERCOM
or PDN button after going off-hook and follow the
instructions.
The paralleled single line telephones do
not ring.
• "No ring" may be selected.
Change the setting to ring. (
1.3.49 Paralleled
Telephone)
The telephone does not work using the
personal settings or with other settings.
(One-touch dialing, forwarding
destination, etc.)
• The
extension line has been changed. The previous
telephone’s settings have not been cleared.
Clear the settings and then program your desired
settings again.
(
1.3.26 Extension Feature Clear,
3.1.2 Personal Programming
, 3.1.4 Customizing the
Buttons)
My proprietary telephone does not have a
feature button.
• Some models do not have the feature button.
Change a flexible button to the desired button.
( 3.1.4 Customizing the Buttons)
Enter the specified feature number instead of the
feature button. ( 1.1.1 Before Operating the
Telephones
)
208 Operating Manual Document Version 2013-05
4.1.1 Troubleshooting