Why does an SDN button not work on my Panasonic Telephone extension?
If an SDN button on your extension does not work, a PDN button is not assigned on the extension corresponding to your SDN button. To resolve this, create a PDN button on the desired extension.
I forgot the password on my Panasonic Telephone, what to do?
If you forgot the password, ask the manager to assist you.
Why I cannot use the secondary Ethernet port on Panasonic Telephone?
If you are using a KX-NT500 series telephone and cannot use the secondary Ethernet port, check whether ECO mode is enabled. If it is enabled, ask your dealer to disable ECO mode. For other types of IP-PTs, contact your dealer.
Why can't I make or receive calls via IP network on my Panasonic KX-NS?
There could be several reasons why you cannot make or receive calls via an IP network on your Panasonic PBX: * A DSP card malfunction: Replace the corresponding card. * A Mother board malfunction: Replace the mother board (be sure to turn off the PBX when replacing). * Not enough activation keys: Purchase additional activation key codes. Please consult a certified dealer for details. * Poor connection: Ensure an 8-pin twisted pair cable is used, CAT 5/CAT 5e cables are not over 100 m (328 ft) in length, and a straight cable is used for connection to a switching hub. * Network malfunction: Ensure all network devices are switched on and there is no unwanted firewall in the IP network.
How to fix a Panasonic KX-NS when the LINK indicator of the mother board doesn't turn on?
If the LINK indicator of the mother board on your Panasonic PBX does not turn on, it could be due to: * Mother board malfunction: Replace the mother board (be sure to turn off the PBX when replacing). * Poor connection: Ensure an 8-pin twisted pair cable is used, CAT 5/CAT 5e cables are not over 100 m (328 ft) in length, and a straight cable is used for connection to a switching hub. * Network malfunction: Make sure that all network devices are switched on.
What to do if my Panasonic KX-NS PBX IP-PT cannot connect?
If your IP-PT cannot connect to the Panasonic PBX, consider the following: * The wrong IP address, subnet mask address, PBX IP address, or default gateway address was entered: Check each parameter and enter the correct value. * The Ethernet cable is not connected correctly: Check the Ethernet cable connections. * The DHCP server is not active: Restart the external DHCP server. Confirm whether the DHCP Server feature is enabled. Disable DHCP and re-enter settings as appropriate.
What to do if extensions (except IP-PT/ SIP phone) do not operate on Panasonic KX-NS PBX?
If extensions (excluding IP-PT/SIP phones) are not operating on your Panasonic PBX, check the following: * Extension card malfunction: Replace the corresponding card. * Poor connection between the PBX and the extension: Take the extension and plug it into the same extension port using a short telephone cord. If the extension works, then the connection between the PBX and the extension must be repaired. * A telephone with an A-A1 relay is connected: Make sure that a 2-wire cord is used. Make sure that the A-A1 relay switch of the telephone is in "OUT" or "OFF" position. * Extension malfunction: Take the extension and plug it into another extension port that is working. If the extension does not work, replace the extension.
Why is the LED of the Expansion Unit card not green on my Panasonic KX-NS?
If the LED of the Expansion Unit card on your Panasonic PBX is not green: * The LAN cable is not connected properly: Check the LAN cable connections. * There was a failure in the stacking card: Replace the stacking EXP-M card.
What to do if my Panasonic KX-NS PBX does not operate properly?
To resolve the issue of your Panasonic PBX not operating properly, restart the PBX. Turn off the power switch, and then turn it back on. Alternatively, turn off the power switch, and then unplug the PBX. After 5 minutes, plug the PBX back in, and turn the power switch back on.
How do I fix Panasonic KX-NS when it cannot register the IP-PT?
To fix the issue of your Panasonic PBX not registering the IP-PT: When not using the DHCP Server feature or an external DHCP server, set the IP address, subnet mask address, and enter the PBX IP address. If necessary, also enter the IP address of the default gateway. When using the DHCP Server feature or an external DHCP server, enter the PBX IP address.
General| Category | PBX |
|---|---|
| VoIP Support | Yes |
| Analog Extensions | Yes |
| IP Extensions | Yes |
| SIP Trunks | Yes |
| VoIP Codecs | G.711, G.729, G.722 |
| Series | KX-NS |
| System Type | Hybrid |
| Maximum Trunks | Up to 64 |
| Digital Extensions | Yes |
| Mobility | Yes |
| Voice Mail | Yes |
| Call Center Features | Yes |
| Unified Communications | Yes |
| Network Protocols | TCP/IP, SIP, RTP |
| Power Supply | AC 100-240V, 50/60Hz |
| Operating Temperature | 0°C to 40°C |
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