EasyManua.ls Logo

Panasonic KX-TDA100D User Manual

Panasonic KX-TDA100D
240 pages
To Next Page IconTo Next Page
To Next Page IconTo Next Page
Page #1 background imageLoading...
Page #1 background image
Thank you for purchasing a Panasonic Hybrid IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-TDA100D: PDMPR Software File Version 5.1000 or later
Hybrid IP-PBX
User Manual
Model No.
KX-TDA100D

Table of Contents

Other manuals for Panasonic KX-TDA100D

Questions and Answers:

Panasonic KX-TDA100D Specifications

General IconGeneral
TypeHybrid IP-PBX
Maximum Extensions128
VoIP CompatibilityYes
Power SupplyAC 100-240 V, 50/60 Hz
IP Extensions64
DHCP ServerYes
Operating Temperature0°C to 40°C
Humidity10% to 90% (non-condensing)

Summary

Panasonic Hybrid IP-PBX User Manual

Feature Highlights Overview

Overview of key features and capabilities of the PBX system.

Feature Highlights

IP Communication Features

Explains support for IP telephones and Softphones for enhanced communication.

Easy Operation Features

Details how Navigator Key and Message/Ringer Lamp simplify phone usage.

Wireless System Capabilities

Describes the optional Portable Station (PS) system for flexible use.

Call Centre Functionality

Explains Incoming Call Distribution Groups for managing high call volumes.

Voice Mail Integration Options

Covers features for call redirection to voice mail and message handling.

PC Phone and Console Operations

PC Phone/PC Console Functionality

Explains the use of PC Phone/PC Console for PBX control and monitoring.

Call Record (Station Message Detail Recording)

Details how call information (date, time, ext) is recorded or printed.

Important Operational Notices

Provides crucial notices regarding power failure, environment, and compatibility.

Safety Notices and Instructions

Warning and Caution Severity Classifications

Explains the severity classifications for warnings and cautions in the manual.

Important Safety Precautions

Basic precautions to reduce risks of fire, electric shock, and injury.

Important Information and Requirements

Safety Requirements for Telephone Equipment

Essential safety requirements for installation, usage, and maintenance of equipment.

PBX Specific Safety Guidelines

Safety guidelines specific to the PBX unit, including power and object insertion.

System Security Requirements

Details requirements for SD card security, backups, and firewalls for data protection.

Section 1: Operation

1.1 Before Operating the Telephones

Guidance on initial setup and understanding telephone types and features.

1.2 Making Calls

1.2.1 Basic Calling Procedures

Covers fundamental call procedures like calling extensions and outside parties.

1.2.2 Easy Dialling Features

Details one-touch dialling and personal/system speed dialling for quick calls.

1.2.3 Redial Functionality

Describes how to redial the last number dialed and automatic redial features.

1.2.4 Busy Line and No Answer Handling

Explains callback for busy lines, call waiting, and message waiting indications.

1.2.5 Accessing ISDN Services

Details how to access services provided by the ISDN network.

1.2.6 Alternating the Calling Method (Ring/Voice)

Allows callers to alternate between ring or voice alerts for intercom calls.

1.2.7 Calling Without Restrictions

Explains how to use calling privileges at another extension, overriding restrictions.

1.2.8 Direct Inward System Access (DISA)

Describes how external callers can access extensions directly via a prerecorded message.

1.2.9 Remote Telephone Setting

Allows setting features like Call Forwarding or Absent Message remotely.

1.3 Receiving Calls

1.3.1 Answering Calls

Basic instructions on how to answer incoming calls using various methods.

1.3.3 Answering Calls at Another Telephone (Call Pickup)

How to answer calls ringing at other extensions or groups from your phone.

1.3.6 Identifying Malicious Calling Parties (MCID)

Instructions on how to request tracing of malicious calls from the telephone company.

1.4 During a Conversation

1.4.1 Transferring a Call (Call Transfer)

Details on transferring calls to extensions, outside parties, or via ISDN.

1.4.2 Holding a Call

Explains the two types of call hold (Regular and Exclusive) and how to use them.

1.4.3 Talking to Two Parties Alternately (Call Splitting)

How to swap between two parties on hold during a conversation.

1.4.4 Answering Call Waiting

How to handle a second incoming call while on an active call within the PBX.

1.4.5 Multiple Party Conversation

Steps for initiating and managing multi-party conference calls.

1.4.6 Mute Functionality

Allows disabling the microphone for private consultation during a call.

1.4.7 Off-hook Monitor for Conversations

Enables others in the room to listen to a call via speaker while using the handset.

1.4.8 Headset Operation Guide

Instructions on how to use a headset for conversations, including mode selection.

1.5 Using a PDN/SDN Button

1.5.1 Primary/Secondary Directory Number (PDN/SDN) Extension

Explains the functions of Primary and Secondary Directory Number buttons.

SDN Direct Dial Functionality

How to quickly call a corresponding PDN extension using an SDN button.

1.6 Before Leaving Your Desk

1.6.1 Forwarding Calls

How to set up call forwarding for various scenarios like busy or no answer.

ISDN Call Forwarding Procedures

Details call forwarding options (Unconditional, Busy, No Reply) using ISDN service.

1.6.2 Using Voice Messaging (SVM)

SVM Feature Overview

Describes the answering machine service, greeting messages, and voice mail operations.

Recording Normal Greeting Messages

Step-by-step guide to record a standard greeting message for your mailbox.

Recording Time-Specific Greeting Messages

Instructions for recording different greetings based on time modes (Day/Night/Lunch/Break).

Redirecting Calls to Your Message Box

How to set incoming calls to be redirected to your mailbox when unavailable.

Leaving Voice Messages for Extensions

Procedures for leaving voice messages directly in another extension's mailbox.

Listening to Voice Messages

How to access and listen to voice messages left by callers.

Remote Access to Message Box

Instructions for accessing your message box remotely from an external line.

Accessing Another Extension's Message Box

How to access another extension's message box to record greetings.

1.6.3 Absent Message Display

Absent Message Display on Caller's Phone

How to display a reason for not answering on the caller's phone display.

1.6.4 Extension Dial Lock Security

Extension Dial Lock Operation

How to lock your extension to prevent unauthorized outside calls.

1.7 Making and Answering Announcements

1.7.1 Paging Functionality

Guides on making voice announcements to groups or transferring calls after paging.

1.7.2 Answering/Denying Paging Announcements

How to answer or deny incoming paging announcements.

Broadcasting Announcements and Conversations

Procedures for making group announcements and establishing multi-party conversations.

1.8 Setting the Telephone Features

1.8.1 Setting the Alarm (Timed Reminder)

How to set a timed reminder or wake-up call on your telephone.

1.8.2 Refusing Incoming Calls (Do Not Disturb [DND])

Instructions on how to set the DND feature to prevent incoming calls from ringing.

1.8.3 Call Waiting Notifications (OHCA/Whisper OHCA)

Details on receiving call waiting alerts via tone or voice announcement.

1.8.4 Caller ID Presentation (CLIP/COLP)

How to present your telephone number or extension number to called/calling parties.

1.8.5 Caller Number Restriction (COLR)

How to prevent your telephone number from being displayed to the caller.

1.8.6 Called Party Number Restriction (CLIR)

How to prevent your number from being displayed to the called party.

1.8.7 Preventing Others Joining Conversations

Allows prohibiting other people from joining your active conversations.

1.8.8 Background Music (BGM) Function

How to play background music through the telephone speaker while on-hook.

1.8.9 Data Line Security from Notification Tones

Protects the line from audible notification tones during data transmission.

1.8.10 Checking Time Service Status

Allows checking the current status of Time Service modes (Day/Night/Lunch/Break).

1.8.11 PS Parallel Use with Wired Telephone (XDP Mode)

Enables incoming calls to a wired phone to also ring the paired Portable Station.

1.8.12 Clearing Extension Features

Resets various telephone features to their default settings with one operation.

1.9 Utilising the Call Centre

1.9.1 Log-in/Log-out and Wrap-up in Call Groups

Controls user status (Log-in, Log-out, Wrap-up, Not Ready) within call distribution groups.

1.9.2 Monitoring Incoming Call Distribution Groups

Supervisor can monitor queue status, waiting calls, and call log history.

1.9.3 Manual Queue Redirection (Hurry-up Transfer)

Allows manually forwarding the longest waiting call in a queue to a preset destination.

1.10 Using User-Supplied Equipment

1.10.1 Doorphone and Door Opener Integration

How to talk to and open doors via the doorphone system.

1.10.2 External Relay Control

Allows extensions to switch on connected external relays like alarms.

1.10.3 External Sensor Alert Calls

Enables extensions to receive alert calls from external sensors (e.g., security alarms).

1.10.4 Host PBX Integration

How to access special features offered by a host PBX or telephone company.

1.10.5 Voice Processing System Integration

Setting up call forwarding to a voice mailbox for seamless message handling.

Screening Calls (Live Call Screening [LCS])

Allows monitoring calls while a caller leaves a message, with options to answer.

Recording Conversations

Instructions on how to record conversations into a mailbox.

1.11 Administrative Features

1.11.1 Hotel-Type Environment (Hospitality Features)

Features for hotel operators, including room status management and wake-up calls.

Check-in Procedures

Steps for checking in guests and managing room status via the telephone.

Remote Wake-up Call Setup

Allows hotel operators to remotely set wake-up calls for guest room extensions.

Managing Room Cleaned-up Status

How hotel operators update room cleaning status for guest readiness.

1.11.2 Recording Information with Preprogrammed Messages

Using preprogrammed messages to record various information, like time card entries or room details.

1.12 Moving to a New Office Location

1.12.1 Using Same Settings as Previous Extension (Walking Extension)

How to retain extension settings and features when moving to a new desk.

1.13 Using a Display Proprietary Telephone

1.13.1 Using the Call Log

How to view and manage incoming and outgoing call logs on display phones.

1.13.2 Using Phone Directories

How to select and call contacts from Personal, System, or Extension directories.

1.13.3 Accessing System Features

How to access system features via the "Feature Access" menu.

Section 2: Manager Operation

2.1 Control Features for Managers

Features available for managers to control other extensions or the PBX.

2.1.1 Extension Control Management

Manager can control settings of other extensions, including remote dial lock.

2.1.2 Time Service Mode Control

Allows managers to change time modes (Day/Night/Lunch/Break) and switching modes.

2.1.3 Restriction Level Control

Manager can change restriction levels to permit extensions to make calls.

2.1.4 External Background Music (BGM) Control

Manager can select and broadcast background music through external speakers.

2.1.5 Recording Outgoing Messages (OGM)

Manager can record DISA, ICD Group, and Timed Reminder messages.

2.1.6 Trunk Busy Out Management

Manager can manually enable unavailable outside lines for user access.

2.1.7 NDSS Monitor Control

Manager can stop PBX monitoring of extensions connected to other PBXs.

Section 3: Customising Your Phone & System

3.1 Customising Your Phone (Personal Programming)

Guides on personalizing telephone features and settings via programming mode.

3.1.1 Assigning an Extension PIN

How to assign a Personal Identification Number (PIN) to your extension for security.

3.1.2 Programming Mode Settings

Details on how to enter programming mode and set various features.

Clearing Telephone Features

Explains how to clear or reset features back to their default settings.

3.1.3 Customising Telephone Buttons

Instructions on how to assign functions to flexible buttons on telephones and consoles.

3.2 Manager Programming

3.2.1 Programming Information for Managers

Information for managers on programmable items like Call Charges and Extension Control.

Managing Call Charges and Extension Control

Details on changing passwords, viewing/clearing call charges, and locking/unlocking extensions.

3.3 Customising Your System (System Programming)

3.3.1 System Programming Information

Overview of system programming, including date/time, speed dialling, and extension names.

System Date and Time Programming

How to set the system's date and time in 12-hour or 24-hour format.

System Speed Dialling Number Setup

How to store frequently dialled phone numbers into the system speed dialling directory.

System Speed Dialling Name Setup

How to store names associated with speed dial numbers for display.

Extension Number Assignment

Procedures for assigning unique extension numbers to each extension.

Extension Name Storage

How to store the name of an extension user for easier identification.

Section 4: Appendix

4.1 Troubleshooting Guide

Provides solutions for common problems encountered with the telephone system.

4.2 Feature Number Reference Table

Lists default feature numbers and additional digits/buttons required for operation.

4.3 Understanding Telephone Tones

Explains various ring tones, dial tones, and indication tones used by the system.

Related product manuals