If the Pelican thermostat or accessories do not power
on, check the following:
1. Check that all wires are properly inserted into the
terminal blocks at the thermostat and its accessories.
Lightly pull on the wires to make sure they are not
loose.
2. Use a multi-meter to ensure that 24 VAC power is
being supplied by the transformer. If 24 VAC is not
found, check that the master power has been turned
back on for the transformer or verify that the electrical
breaker has not tripped. If the breaker has tripped
contact a Licensed Professional to assist, otherwise
damage can occur to the equipment or you can get
hurt.
3. Use a multi-meter to ensure that 24 VAC power is
found at the thermostat. If 24 VAC was not found, but is
found at the transformer, check for loose or spliced
wires.
4. If you co-located the Wiring Module, installed a TA1
and/or installed the PEARL, use a multi-meter to ensure
that 24 VAC power is found at each accessory. Check
that the (R), (C), and (D) wires are properly connected
between the accessories and the thermostat. Verify that
(R) and (C) are not accidently installed in reverse, since
the device may power-on, but communication will not
establish.
If the thermostat or its accessoies still do not power On,
contact Pelican technical support for further assistance
at 888.512.0490.
If the Pelican thermostat does not show up on the
Pelican App, check the following:
1. Check the thermostat upper right hand corner.
If you see this symbol then the thermostat is
unable to connect to your Pelican Wireless Mesh
Network.
• Finish installing all your other Pelican thermostats
and/or devices.
• Verify your Pelican thermostat is not in a metal
enclosure and that there are no metal
structures/objects surrounding it. Wireless can NOT
communicate through metal.
2. If you see this symbol then the thermostat is
connected to your Pelican Wireless Mesh Network, but
your Pelican Gateway is unable to reach the Internet.
• Check your Pelican Gateway to verify it is installed,
powered on, and has Internet connection.
If you are unable to get the thermostat to connect to the
wireless mesh network or Internet, contact Pelican
technical support for further assistance at 888.512.0490.
Optional: Tamper Resistant Lock
Power and Connectivity Troubleshooting
The thermostat has an internal locking mechanism that
secures the display to the back plate, preventing
unauthorized access to the power and thermostat
wires.
To engage the lock, assemble the thermostat and insert
a 1/8" flat-head screwdriver into the hole on the left side
of the thermostat. Push in slightly and turn 1/4 turn
clockwise until it reaches the stop. Then, remove the
screwdriver.
To disengage the lock, insert a 1/8" flat-head
screwdriver into the same hole and turn 1/4 turn
counter-clockwise until it reaches the stop. Remove the
screwdriver.
Do NOT attempt to force the display off the back plate,
as this could cause damage.
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