www.pelprostoves.com 7083-171H • February 23, 2015 17
E. Frequently Asked Questions
What causes my glass to become dirty?
If the glass has white ash build up it is normal and the
glass should be cleaned. If it is a black soot build up airfl ow
thru the unit may be restricted. The most often cause is
overdue maintenance and cleaning. See “Maintaining and
Servicing Appliance” in the owner’s manual and/or make
adjustments to the trim control.
How can I get more heat out of the appliance?
The most often cause of diminished heat output is overdue
maintenance and cleaning . See “Maintaining and Servic-
ing Appliance” in the owner’s manual.
What should I do if I smell smoke or there is ash/soot
coming from the appliance?
While there will always be some smoke smell from wood
burning appliances (including pellet) you should investi-
gate all venting to make sure it is sealed properly. Most
venting requires high-temperature silicone to seal the
seams. In addition most homes are built very tight today
and with exhaust systems can create negative pressure in
the home. See “Negative Pressure” under “Getting Started”
in the owner’s manual if you have checked the venting but
still have smoke coming from the appliance. For ash or
soot check the above and the exhaust blower housing and
seals.
Why would my appliance run fi ne last winter but not
start this fall?
It is possible that the stove was not properly prepared for
the Non-burn season. See “Troubleshooting” in the owner’s
manual.
Why would the metal on the inside of the appliance
begin to fl ake?
There are some pellet mills that get their raw materials
from lumber mills that purchase logs that are transported
in sea water. These pellets can have a higher salt content
and cause the metals in the unit to corrode prematurely
and deteriorate. If you are seeing any components inside
the fi rebox deteriorate it is recommended to change pellet
brands immediately.
Is there a place to lubricate the blowers to quiet them
down?
The most often cause of noisy blowers is from the impel-
lers becoming dirty over time. See “General Maintenance &
Cleaning” under “Maintaining & Servicing Appliance” in the
owner’s manual. No form of lubrication should ever need
applied to the blowers.
What is the metal object with the bend in it for that
came inside the plastic bag?
It is a clean-out tool used to help clean the fi repot and
remove any jams in the rare event they occur in the feed
tube.
Why is there a black residue building up on the outside
of my home?
Wind can cause this to happen. If the appliance is operat-
ing correctly very little soot should ever exit the termination
cap. Also check to be sure the venting is installed per the
owner’s manual and local codes.
Do I need an outside air kit?
Outside air is required for mobile home installs and in
some jurisdictions. Refer to “Listing & Code Approvals”,“
Mobile Home Installation” and “ Appliance Set-up” owner’s
manual. Also refer to local building codes.
I am seeing sparks coming out of my pipe (termination
cap) outside is this safe?
This is normal. As long as clearances to combustibles
were followed this is safe.
I have no power to anything. Does this unit have a
circuit breaker or fuse or a reset button?
If the control board fuse is blown, the circuit board will
need to be replaced – refer to the service section for
replacement.
Can I burn corn in my unit?
NO, corn is not an approved fuel.
Where is the serial # of my unit is located?
The serial # is located on the back of the stove.
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