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USER MANUAL

Peplink Balance Series

Problem 4

What can I do if I suspect a problem on my LAN connection?

Solution

You can test the LAN connection using ping. For example, if you are using

DOS/Windows, at the command prompt, type ping 192.168.1.1. This pings the Peplink

Balance device (provided that Peplink Balance’s IP is 192.168.1.1) to test whether the

connection to the Peplink Balance is OK.

Problem 5

What can I do if I suspect a problem on my Internet/WAN connection?

Solution

You can test the WAN connection using ping, as in the solution to Problem 4. As we

want to isolate the problems from the LAN, ping will be performed from the Peplink

Balance. By using Ping/Traceroute under the Status tab of the Peplink Balance, you

may able to find the source of problem.

Problem 6

When I upload files to a server via FTP, the transfer stalls after a few kilobytes of data

are sent. What should I do?

Solution

The maximum transmission unit (MTU) or MSS setting may need to be adjusted. By

default, the MTU is set at 1440. Choose Auto for all of your WAN connections. If that

does not solve the problem, you can try the MTU 1492 if a connection is DSL. If

problem still persists, change the size to progressive smaller values until your problem

is resolved (e.g., 1462, 1440, 1420, 1400, etc).

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