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English
Problem Possible cause Solution
The pan, the basket, and the inside
of the appliance always become
hot when the appliance is
switched on to ensure the food is
properly cooked. These parts are
always too hot to touch.
If you leave the appliance
switched on for a longer time,
some areas get too hot to touch.
These areas are marked on the
appliance with the following icon:
As long as you are aware of the
hot areas and avoid touching
them, the appliance is completely
safe to use.
My home-made fries do not turn
out as I expected.
You did not use the right potato
type.
To get the best results, use fresh
floury potatoes. If you need to
store the potatoes, do not store
them in a cold environment like in
a fridge. Choose potatoes whose
package states that they are
suitable for frying.
The amount of ingredients in the
basket is too big.
Do not overfill the basket or
exceed the maximum filling level
6.
Certain types of ingredients need
to be shaken halfway through the
cooking time.
The fuller the basket the more
frequent shaking is recommended.
The Airfryer does not switch on. The appliance is not plugged in. Check if the plug is inserted in the
wall outlet properly.
Several appliances are connected
to one outlet.
The Airfryer has a high wattage.
Try a different outlet and check
the fuses.
I see some peeling off spots inside
my Airfryer.
Some small spots can appear
inside the pan of the Airfryer due
to the incidental touching or
scratching of the coating (e.g.
during cleaning with harsh
cleaning tools and/or while
inserting the basket).
You can prevent damage by
lowering the basket into the pan
properly. If you insert the basket at
an angle, its side may knock
against the wall of the pan,
causing small pieces of coating to
chip off. If this occurs, please be
informed that this is not harmful
as all materials used are food-safe.
White smoke comes out of the
appliance.
You are cooking fatty ingredients. Carefully pour off any excess oil or
fat from the pan and then
continue cooking.
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