Philips HD9875 - Troubleshooting Error Codes and Connectivity

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English
Problem Possible cause Solution
The pan still contains greasy
residues from previous use.
White smoke is caused by greasy
residues heating up in the pan.
Always clean the pan and the
basket thoroughly after every use.
Breading or coating did not
adhere properly to the food.
Tiny pieces of airborne breading
can cause white smoke. Firmly
press breading or coating to food
to ensure it sticks.
Marinade, liquid or meat juices are
splattering in the rendered fat or
grease.
Pat food dry before placing it in
the basket.
The WiFi LED on my Airfryer is not
shining anymore.
- The Airfryer is not connected
to your home WiFi anymore.
- You have changed your home
WiFi network."
Start the WiFi set up process and
follow the instructions in the app.
The app shows that the pairing
process is not successful.
Another user has paired the
Airfryer with a different smart
device and is currently cooking.
Wait until the other user has
finished the current cooking
process and re-pair your smart
device with the Airfryer.
The screen on the Airfryer shows
"E1".
Your Airfryer might be stored in a
place where it is too cold.
If your device was stored at a low
ambient temperature, let it warm
up to room temperature for at
least 15 minutes before you plug it
in again.
If your display still shows "E1", call
the Philips service hot line or
contact the Consumer Care Center
in your country.
E2 You have entered the wrong WiFi
credentials.
Enter the correct WiFi credentials.
E3 The connectivity feature has a
defect.
Use the appliance without the
connectivity feature. Call the
Philips service hotline or contact
the Consumer Care Center in your
country.
E5, E6, E8, E9, E12 There might be a software issue. Unplug the Airfryer and plug it in
again. If your display still shows
the error code, call the Philips
service hot line or contact the
Consumer Care Center in your
country.