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Problem Possible cause Solution
E10 A problem occurred while cooking
with an auto-cook program.
Unplug the Airfryer and plug it in
again. Please make sure you are
connected to your WiFi so that the
Airfryer can perform a firmware
update if available. Restart the
auto-cook program.
If your display still shows the error
code, call the Philips service hot
line or contact the Consumer Care
Center in your country.
E11 The Airfryer was operated at
power voltages outside the
specified boundaries.
Unplug the Airfryer and plug it in
again. Try using another socket.
Unplug other appliances that are
using the same socket.
If your display still shows the error
code, call the Philips service hot
line or contact the Consumer Care
Center in your country.
The following error codes applies to the food thermometer (HD9958) only.
A1 The food thermometer is not
properly plugged into the Airfryer.
Plug in the end of the food
thermometer into the food
thermometer socket on the left
side of the display of the Airfryer.
A2 The food thermometer is not
inserted into the food properly.
Insert the food thermometer from
the side and make sure the
pointed tip reaches the center of
the thickest part of the food.
Ensure the food is at least 2
centimeters thick.
A3 The food thermometer is placed
outside the basket when cooking
in the food thermometer mode.
Insert the food thermometer into
the food and place it in the basket
for cooking or select a cooking
mode without food thermometer.
A4 The drawer of the Airfryer was
opened although the target
temperature of the food has not
been reached yet.
Please close the drawer again and
wait until the Airfryer indicates
that cooking is finished.
A5 The food thermometer is
overheating.
Please remove the food
thermometer from the basket
during cooking if it is not in use.
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