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9. Troubleshooting ComPilot
Most probable cause Remedy
Every time I get in my car the ComPilot connection to my
phone shows unexpected behavior.
J The car Bluetooth system
connects to your phone.
I accepted the incoming phone call but cannot hear the call
in my hearing aids.
J Some phones, when accepting
the call through the phone
button, don‘t use ComPilot.
The phone is ringing but the Audio indicator is not solid blue
and there is no ringing signal through the hearing aids.
J Bluetooth is disabled in the
phone.
J ComPilot and your phone are
not connected to each other.
J Consider disconnecting the car
system from your phone.
J Always accept the call
by pressing the ComPilot
Main ( ) button.
J Ensure Bluetooth is enabled
according to your phone’s
user guide.
J 1. Disable the Bluetooth
functionality in your phone
and turn it on again.
2. Restart ComPilot by
switching it OFF and then ON.
The ComPilot Bluetooth func-
tionality will be automatically
reactivated.
3. Activate ComPilot by
selecting it in the phone’s
“Active device” menu.
4. Reduce the distance
between ComPilot and the
phone.
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