Phonak Roger Select iN User Manual

34 35
9. Troubleshooting
Problem Causes Solutions
I cannot
switch my
Roger
microphone
on
The battery is empty Charge your Roger
microphone for at least two
hours
I cannot hear
from my
Roger
microphone
Your Roger
microphone is
muted (red LED)
Unmute your Roger
microphone by pressing the
center touch key
Wrong direction
is selected
Tap on the segment that is in
the direction of the talker
Your Roger
receivers are not
connected to your
Roger microphone
Hold your Roger microphone
close to each Roger receiver
or Roger compatible hearing
aid and press the Connect
button
Your Roger receiver
is not working
Make sure you have attached
the Roger receiver to your
hearing aid and that it is
powered on
Your hearing aids
are not set to the
correct program
Check that your hearing aids
are set to the correct
program (Roger/FM/DAI/EXT)
Problem Causes Solutions
I can hear the
talker but I cannot
understand
what he / she says
The microphone
is too far from
the talker
Move your Roger
microphone closer to
the talker‘s mouth
The microphone
openings are covered
by ngers
Hold the microphone
in a way that the
microphone openings
are not covered
The microphone
openings are covered
by dirt
Clean the microphone
openings
Wrong direction
is selected
Tap on the segment
that is in the direction
of the talker
I keep losing the
audio signal
Distance between you
and your Roger
microphone is too far
Move closer to your
Roger microphone
There are obstacles
between you and
your Roger
microphone
Try to be line of sight
to your Roger
microphone or go
closer to your Roger
microphone
I hear too much
noise
Noise is picked
up by your Roger
microphone
Tap the segment in the
direction of the talker
to reduce background
noise

Phonak Roger Select iN Specifications

General

Brand	Phonak
Model	Roger Select iN
Category	Microphone
Language	English