Pinell North - Troubleshooting and error messages; Troubleshooting

Pinell north
28
Troubleshooting and error messages
Troubleshooting
Problem
Cause
Solutions
Network down
Check that network is working between a
computer and the router
Router restricts access
to listed MAC
addresses
Obtain the Pinell north MAC address from
MENU > Main Menu > System settings >
Network > View settings and add to router
list.
Cannot connect to
network
Insufficient Wi-Fi signal
strength
Check distance to router; see if a computer
can connect to the network in this location
Unknown encryption
method
Change encryption method on router.
Pinell north supports WEP, WPA and
WPA2
Unusual network
configuration
Setup network manually through MENU >
Main Menu > System settings > Network
> Manual settings
Firewall preventing
access
Check the following ports are open on the
router: UDP and TCP ports 80 and 123;
DNS port 53.
Windows shares: ports 135 – 139 and 445.
Windows Media Player: varies – non-
Microsoft firewalls may require configuration
for UPnP.
Internet connection down
Check that Internet is working for a
computer connected to the same network
Cannot connect to
Internet
Firewall preventing
access
Check the following ports are open: UDP
and TCP ports 80 and 123; DNS port 53.
Some Internet radio stations may require
additional ports to be opened.
Cannot play particular
Internet radio station
Station not broadcasting,
overloaded or insufficient
bandwidth.
Station broadcasting
using unknown codec.
Link out of date.
Try other stations; try listening on computer
via Internet radio portal website; try later.