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Options and Tabs displayed may differ depending on which printer drivers are installed.
1.1.9 Why doesn't my printer respond when I turn ON the power? (Both)
Possible causes of non-response are:
Power switch is OFF on printer.
Check that the power cord is securely connected to the wall outlet and the printer.
Check the power outlet to make sure that it is working. Try another good outlet to rule out if it is a
printer or outlet problem.
Main power supply failed inside the printer (need Service to fix).
1.1.10 My POSTNET™ barcode doesn't scan properly (Both)
1. Print quality of barcode may be poor - clean cartridge, run purge and retry. May also try a higher
quality DPI setting.
2. Specified digits from application may result in incorrect checksum on barcode. Provide valid
checksum or setup to have printer compute checksum and try again.
3. The font may be providing incorrect spacing for the barcode, try converting to printer macro
generation and try again.
4. Make sure the material thickness adjustment is appropriate so there isn't excessive shadow or
compressed prints.
5. If it's always the first piece in a batch that fails to scan, enable the Purge at Start option in the
Setup Menu.
6. Adjust the transport idlers to prevent them from running over the printed area.
7. Use a higher Print Quality setting to improve readability (will slow printer down and use more
ink).
1.1.11 Why is my ZIP Code printing with extra characters or spaces in it? (Both)
Applications such as Word show a continuous line of characters, even though the line may be stored
internally as pieces of the line.
Such a line, made up of pieces of lines, may leave extra characters on the printed page, especially when
ZIP+4~DPC format is used along with Barcode Position
driver setting Above Address, Below Address or
Lower Right.
If extra characters are printed, simply cut and re-paste the line. This action makes the line one continuous
line and corrects the problem of extra characters.
1.1.12 Why does a job sent with Print Quality set to Letter display a different Print Quality
on the printer? (Both)
Any driver parameter with Controlled by Printer as an option assumes that the parameter is job specific and
should be set in the driver when the job is submitted. This value is used for the job, but does not override
the default value stored in the printer. When viewing the parameter from the printer LCD screen, the stored
default is seen, not the driver value used for the last job.
1.1.13 How long of a USB cable can I use to connect the printer to my PC? (Both)
USB cable length should not exceed 15 feet maximum.
NOTE: Do not use a non-powered hub to extend the distance, as communication issues may start to
develop between.
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