J693 67
If experiencing this problem… Try this solution…
No power (all indicator lights
are ‘Off”):
• Verify that the AC power cord has been
made at both the outlet and the printer;
also, ensure the power switch is ‘On’.
• Verify that the AC outlet is functioning, or
try moving the printer to another AC
circuit.
• The AC cord may be damaged; replace it.
• The power switch may be defective or the
line fuse blown; call for service.
Nothing is printing (labels
advance normally, but no
image is printed):
Begin by examining the used ribbon for an
image.
If an image is on the used ribbon:
y
Verify that the ribbon was properly loaded
per Section 3.3.
y
If it was properly loaded, the wrong ribbon
coating configuration was used. Clean the
printhead (see Section 5.5.1). Use only
Pitney Bowes ribbons.
If no image is on the used ribbon:
• Run any Quick Test label; see Section 4.3.
If an image printed, then check the
protocol and port settings for both the
printer and host. These must match.
• The heat setting may be too low. Make an
adjustment in the software program or
through the Front Panel.
• The media/ribbon combination may be
incorrect. Contact a Media Representative.
• The printhead or printhead cable(s) may be
loose; power ‘Off’ and reconnect; see
Section 5.4 for locations.
(Continued next page)
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