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Problem Possible Cause Solution
Some files do not display • File format is not supported • Check that the file you are trying to
find has a supported file extension
and is in a format supported by
HD MediaBox (see
section 1.4.1).
No sound • Audio cables are not connected
• Wrong output type is selected
• Ensure that the audio cables are
connected correctly between the
HD MediaBox and your audio
device (see
section 4.2).
• Ensure that you have selected the
correct output type for your audio
connections (see
section 5.2.1).
USB device not found • Device not supported
• Device partition type is not
supported
• Ensure that the device you are
connecting is a “Mass Storage
Device”.
• Ensure that your device is
formatted as either FAT32 or NTFS
File does not play • Encoding problem • Check that the file you are
attempting to play is encoded in
a format that is supported by HD
MediaBox (see
section 1.4.1).
10.1 Changing Video Output Without an Image
Problem: No video output or unreadable video output.
Explanation: By default, HD MediaBox outputs 480p from the HDMI port, if on startup your display can’t read this
signal, you may need to change the output resolution and format without being able to see the image.
Solution: You can change the output signal using the Remote Control and the front panel LEDs.
Setup and turn on HD MediaBox by connecting power and a connection to your display.
Turn on HD MediaBox by pressing the key on the Remote Control.
The LED will light up blue during startup and then turn off once it is ready to use.
Pressing the key on the Remote Control will start the POWER LED flashing between green and red.
Pressing a NUMBER key within 5 seconds will directly select the output resolution as follows:
1. Composite/S-video/Component (from 15pin VGA port) in 480i
2. HD YPbPr component (from 15pin VGA port) 480p
3. HD RGB (from 15pin VGA port) 480p
4. HDMI 480p
5. HDMI 720p
6. HDMI 1080i
To select another resolution, repeat steps 4 and 5.
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