Polaris W Series User Manual

25
Dele ng an error code
Using the control box:
• A er following the troubleshoo ng solu ons, press any key to delete the error code (except the bu on).
From the iAquaLink™ app:
• A er following the troubleshoo ng solu ons, press Clear Error or press OK to come back to this solu on at a later
 me.
5.3 I Troubleshoo ng the connec on to the iAquaLink™ app
Control box status Possible causes Solu ons
• The
LED is
 ashing.
• The control box is
connected to the
router but not to the
cloud server (LAN
connected, WEB not
connected).
Contact your Internet service provider.
• Disconnect the home Wi-Fi router for 10 seconds. Re-
connect it and see whether the LEDs come back on.
• Check the internet connec on - the network may be down.
• Incompa ble 5 GHz
router.
• Replace the router.
• App version is obsolete • Update the app
• All LEDs are o .
• Very high luminosity.
• Cover the appliance to protect it from the sun's rays and
check that the light indicators turn on.
• Control box
disconnected.
• Connect the control box (see "2.2 I Electricity supply
connec ons").
• Power cut.
• Check that there is power to the circuit breaker.
• Check that there is power to the socket by connec ng
another appliance to it.
• Internet connec on
lost.
• Check the internet connec on - the network may be down.
• The
LED is o .
• The LED is lit but
the Wi-Fi connec on
is non-existent
(or spo y). The
"Connec on Error"
message is displayed
on the screen in the
iAquaLink™ app.
• Internet connec on
lost.
• Weak Wi-Fi signal*.
• The control box is too
far from the home Wi-
Fi router.
• Check the internet connec on - the network may be down.
• Ensure that you have a suffi ciently strong Wi-Fi signal. There
are several ways to check the strength of the Wi-Fi signal:
- Unplug the home Wi-Fi router, then plug it back in.
- Using a laptop, go into Con gura on Panel to see the
status of your network connec ons. Check the strength
of the wireless network signal on the laptop by checking
the status of the control box connec on.
- Install the iAquaLink™ app, using a smartphone or tablet.
Check the strength of the wireless network signal on the
mobile device by checking the status of the control box
connec on. If the Wi-Fi network is weak, install a Wi-Fi
extender.
- Use an app dedicated to analysing the Wi-Fi connec on:
several are available in iOS or Android.
• On ini al set-up, place the cleaner's control box as close as
possible to the home Wi-Fi router. Do not use an electrical
extension (see "2.2 I Electricity supply connec ons"), then
repeat the con gura on steps (see "3.2 I First- me cleaner
con gura on"):
- Once the
con gura on"):
LED lights up, plug in the control box near
the pool.
- If the
the pool.
LED does not light up, plug in the control box
again as close to the house as possible.
- If the
again as close to the house as possible.
LED s ll does not light up, install a Wi-Fi
extender.

Polaris W Series Specifications

General

Brand	Polaris
Model	W Series
Category	Swimming Pool Cleaners
Language	English