Polycom CX700 - Audio; Microsoft Lync 2010

Troubleshooting Your Phone
4 - 9
Audio
Microsoft Lync 2010
Symptom Problem Corrective Action
There is no audio on the
Polycom CX700 handset
earpiece.
Your Microsoft Lync 2010 Server
account may not be configured
correctly.
Contact your system administrator to
ensure your account is configured in
Enterprise Voice mode.
There is no audio on the
headset.
The headset is not properly
connected or turned on. Volume
may be set too low.
Ensure that the headset is properly
connected. Ensure that the headset
amplifier (if required for your headset) is
turned on and/or the volume is correctly
adjusted). Verify that the phone is logged
in and registered with Microsoft Lync 2010
Server.
Symptom Problem Corrective Action
The Microsoft Lync 2010 client is
not working properly.
There may be problems with the
Microsoft Lync 2010 client
software or with Microsoft Lync
2010.
Contact your system administrator to
ensure your account is configured
properly and that your Microsoft Lync
2010 client software and the Microsoft
Lync 2010 software are properly installed
and configured.