Polycom IP 550 User Guide 
 
 
Zayo Managed Services  IP 550 User Guide    Page 2 of 13 
 
Table of Contents 
Table of Contents ......................................................................................................................2 
Introduction...............................................................................................................................3 
The Polycom IP550 IP Phone ............................................................................................................................................... 3 
Web Portal .................................................................................................................................3 
Telephony Toolbar....................................................................................................................3 
Document Format.....................................................................................................................4 
Feature Functionality................................................................................................................4 
Feature Functionality................................................................................................................5 
Account Codes - Verified ....................................................................................................................................................... 5 
Account Codes - Unverified................................................................................................................................................... 5 
Ad-Hoc Conference Calling................................................................................................................................................... 5 
Call Forward Always................................................................................................................................................................ 6 
Call Forward Busy.................................................................................................................................................................... 7 
Call Forward No Answer........................................................................................................................................................ 7 
Call Park .................................................................................................................................................................................... 7 
Call Park Retrieve..................................................................................................................................................................... 7 
Call Pickup ................................................................................................................................................................................ 8 
Directed Call Pickup................................................................................................................................................................ 8 
Call Return ................................................................................................................................................................................ 8 
Call Transfer – Blind ............................................................................................................................................................... 8 
Call Transfer – Consult........................................................................................................................................................... 8 
Call Transfer – To Voicemail................................................................................................................................................. 9 
Call Waiting............................................................................................................................................................................... 9 
Cancel Call Waiting Per Call................................................................................................................................................... 9 
Caller ID Blocking Per Call .................................................................................................................................................. 10 
Caller ID Delivery Per Call................................................................................................................................................... 10 
Dialing...................................................................................................................................................................................... 10 
Do Not Disturb...................................................................................................................................................................... 10 
Hold ......................................................................................................................................................................................... 11 
Last Number Redial............................................................................................................................................................... 12 
Push-to-Talk ........................................................................................................................................................................... 12 
Speed Dial 100........................................................................................................................................................................ 12 
Speed Dial 8............................................................................................................................................................................ 13 
Voicemail................................................................................................................................................................................. 13