Polycom IP 550 User Guide 
 
 
Zayo Managed Services  IP 550 User Guide    Page 7 of 13 
Call Forward Busy 
Enable a user to redirect calls to another destination when the userās line is busy.  Normally, a call would be directed 
to a userās voicemail. 
Using the Feature 
Activate: 
1.  GO OFF HOOK 
2.  Press *90 
3.  Follow the IVR instructions. 
Deactivate 
1.  GO OFF HOOK 
2.  Press *91 
Call Forward No Answer 
Enable a user to redirect calls to another destination when an incoming call is not answered within a specified 
number of rings.  Normally, a call would be directed to a userās voicemail. 
Using the Feature 
Activate: Using the Feature Code 
1.  GO OFF HOOK 
2.  Press *92 
3.  Follow the IVR instructions. 
Deactivate: Using the Feature Code 
1.  GO OFF HOOK 
2.  Press *93 
Call Park 
Enables a user to place a call on hold and allow a user to pick up the call at another phone.  
Using the Feature 
1.  During an active call, press the HOLD soft key.  This will place the caller on hold. 
2.  Press the NEWCALL soft key. 
3.  Press *68. 
4.  Follow the IVR instructions. 
Call Park Retrieve 
This feature enables a user to pickup a call that has been placed on hold using the Call Park feature. 
Using the Feature 
1.  GO OFF HOOK