Polycom SoundPoint IP 430 User Manual

22
No Dial-Tone
Verify power is correctly applied to the
SoundPoint
®
IP 430 SIP phone:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted
properly at the rear of the phone
(try unplugging and re-inserting the
cable).
• If using inline powering, check that
the switch is supplying power to the
phone (contact your System Adminis
-
trator).
Verify if dial tone is present on any other
audio paths:
• Switch between handset, headset (if
present) or hands-free to see if dial
tone is present on these other paths.
• If dial tone exists on one of these,
connect a different handset or head
-
set to isolate the problem.
No Display, Incorrect Display, or Bad Contrast
Verify power is correctly applied to the
SoundPoint
®
IP 430 SIP phone:
• As “No Dial-Tone” above.
Verify contrast adjustment:
• Follow the instructions in this User
Guide to readjust the contrast to a
darker level.
• Reboot the phone to obtain a default
level of contrast (follow the instruc-
tions in this User Guide).
Troubleshooting
No Ringing
Verify incoming ring setting and volume
levels:
• Adjust the ringing level from the
front panel using the volume up/
down keys.
• Check that ring type selection is not
Silent Ring.
• Ensure the headset is plugged into
the jack marked Headset at the rear
of the phone.
• Ensure the headset amplifier (if pres
-
ent) is turned on and/or the volume
is correctly adjusted.
• Ensure that headset is compatible
with the phone.
Verify successful outbound or inbound
calling:
• As “No Display” above.
• Check same status of handset,
headset (if connected) and through
the hands-free speakerphone.
No Audio on Headset
Verify correct connections:
Verify successful outbound or inbound
calling:
• Place a call to the phone under in
-
vestigation - check that the display
indicates incoming call information.
• Lift the handset. Ensure dial tone is
present and place a call to another
extension or number, check that the
display changes in response.
All manuals and user guides at all-guides.com

Polycom SoundPoint IP 430 Specifications

Display

display resolution	132 x 46 pixels
message waiting indicator	Yes

Power

power over ethernet support	IEEE 802.3af
external AC adapter voltage	24V DC
power consumption	3.0W nominal (3.8W max)

Operating Environment

operating temperature range	10 to 40 degrees C (50 to 104 degrees F)
operating relative humidity	20% to 85%, non-condensing
storage temperature range	-40 to +70 degrees C (-40 to +160 degrees F)

Weight and Dimensions

dimensions	21 cm x 16.5 cm x 18 cm x 3 cm
shipping weight	1.9 kg