Troubleshooting Your Phone
5 - 3
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Symptom Problem Corrective Action
The dial pad does not work. The dial pad on the phone does
not respond.
Do one of the following:
• Check for a response from other
feature keys or from the dial pad.
• Place a call to the phone from a known
working telephone. Check for display
updates.
• Check if the LAN port is active or
inactive. Press the Menu key, and
then select Status > Network >
Ethernet. From the Ethernet screen,
scroll to LAN port and verify that it is
Active.
• Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port is
operational (if it is not accessible,
contact your system administrator).
• Before restarting your phone, contact
your system administrator. Your
system administrator may want to
troubleshoot the phone in more detail
before restarting the phone and losing
current status information.
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