SoundStation VTX 1000  Operation Manual
44
Administrator’s Guide
SoundStation VTX 1000  Operation Manual
45
Administrator’s Guide
Software 
SoundStation VTX 1000 is the world’s 
first analog telephone capable of software 
upgrades, via software download, over 
ordinary telephone lines. You can dial 
in to download software whenever free 
or purchased upgrades, improvements, or 
new functions are made available for your 
SoundStation VTX 1000.
(If no dialing number has ever been 
established for your SoundStation VTX 
1000, then configure the dialing number 
as described in the next section, before 
proceeding with your upgrade.)
When you select Upgrade Software from 
the Software submenu, you will be 
prompted to indicate when you are ready 
for the SoundStation VTX 1000 to begin 
dialing in for a download. To initiate the 
process, press the OK soft key (or, to return 
to the Software submenu, press the CANCEL 
soft key).
Note: For an alternate way to receive 
upgrades, see “Configure as DL Server,” 
pg. 43.
  The SoundStation VTX 1000 will 
dial, connect, and begin downloading. 
Displays will indicate the number being 
dialed, the connection rate, and then 
download progress. 
  Generally, the download will take about 
12 minutes on a high quality line which 
achieves 24 kbps connection rates. If the 
connection rate  is lower or the bit errors 
(due to line noise) are high, download 
could take up to 1 hour. If you wish to 
cancel the download process, press the 
CANCEL soft key. After a confirmation 
prompt, a message will indicate that 
downloading was cancelled. Press the 
BACK soft key to return to the Software 
submenu.
  Upon completion of the software 
downloading process, a secondary 
process of writing the software to 
memory will occur accompanied by a 
warning message to not unplug the 
unit during this secondary process.  
Writing software to memory takes 
approximately 1 minute 30 seconds, 
followed by a message indicating that 
download was successful.   Once 
the successful download message is 
displayed, the phone is ready for use. 
Upgrade Software
upgrade software
sw upgrade in progress
68%
cancel
To download software, your SoundStation 
VTX 1000 needs the phone number of 
the VTX Download Server for your area. 
Use the number keypad to enter the 
dialing number that should be used, in 
the Configure Dialing area of the Software 
section.
Pressing the PAUSE soft key will insert 
a 1.5 second pause (shown as a comma), 
which is often necessary when dialing 
from a PBX (or other enterprise) 
system that requires a prefix such 
as 9 for an external call.
  New software download availability and 
dialing numbers for your area are posted 
on the SoundStation VTX 1000 page on 
Polycom’s web site: 
  www.polycom.com
  If you make an error, 
use the <DEL soft key to erase it.
Congure Dialing Number
configure dialing number
enter dialing number
1800889100_
< DEL SAVE
PAUSE
Once a single SoundStation VTX 1000 
within your organization has upgraded 
software, if you configure it as a download 
server, other VTX phones can call it 
to receive the upgrade, rather than each 
calling the main VTX Download Server 
for your area.
Any SoundStation VTX 1000 can be 
configured as a download server. 
  When you select Configure as DL 
Server from the Configure Software 
Upgrade submenu, if the phone is not 
already configured as a server, you will 
be asked whether to activate it as a 
server. Press the OK soft key to activate 
it as a server, or the CANCEL soft key 
to return to the Configure Software 
Upgrade submenu.
  If, instead, the phone is already 
configured as a server when you select 
Configure as DL Server, you’ll be asked 
whether to deactivate it as a server. 
Press the OK soft key to deactivate 
the phone as a server, or the CANCEL soft 
key to return to the Configure Software 
Upgrade submenu.
Once a SoundStation VTX 1000 unit is 
configured as a download server, other 
SoundStation VTX 1000 units can dial 
into it to download software. The process 
of configuring the dialing number and 
upgrading software is identical when using 
another SoundStation VTX 1000 as your 
download server, as described on pg. 42. 
Note: When VTX 1000 is configured for 
Server Mode, no audio calls are possible 
on VTX 1000 until it is deactivated as a 
download server.
Congure as DL Server
upgrade software
sw upgrade in progress
68%
cancel
  Important: Press the SAVE soft key  
to retain the new dialing number 
and return to the Configure Software 
Upgrade submenu. Otherwise, 
you can use the 
EXIT button to 
return to the Software Submenu, 
or the 
MENU button to return to 
the Main Menu, but your new 
dialing number will not be saved.
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